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Complaints Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

Job Title: Complaints Advisor

Company: The Recruitment Co.

Job Summary:

We are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely and professional manner
  • Investigate and analyze customer complaints to identify root causes and implement solutions
  • Communicate with customers to provide updates and resolutions to their complaints
  • Collaborate with internal teams to resolve complex complaints
  • Develop and implement processes to improve complaint resolution rates

Requirements:

  • Proven experience in complaint resolution or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Knowledge of regulatory requirements and industry standards

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment