Complaints Resolution Specialist
4 weeks ago
Complaints Resolution Specialist
At Resource Management ltd, we're committed to delivering exceptional customer service. As a Complaints Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction.
Key Responsibilities:
- Resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to address and resolve customer concerns.
- Keep accurate records of customer interactions and outcomes.
What We Offer:
- Comprehensive training to equip you with the skills and knowledge necessary to excel in your role.
- A structured career pathway with clear milestones to monitor your growth and development.
- A competitive salary and guaranteed pay increase upon completing our 12-week course.
- A supportive environment with a comprehensive set of people policies.
- A generous holiday package and annual volunteering day.
- An annual discretionary bonus scheme and contributory pension scheme.
- Employee wellbeing programs and exclusive employee discounts.
Requirements:
- Strong customer service experience.
- Excellent communication and problem-solving skills.
- Ability to handle challenging situations with patience and tact.
About Us:
Resource Management ltd makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to being there to support customers in moments that really matter in life and providing the best service every time.
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