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Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to join our team at Resource Management ltd, where you will play a critical role in delivering exceptional customer service and resolving complaints effectively.
As a key member of our team, you will be responsible for handling customer inquiries, investigating issues, and providing empathetic resolutions. Your strong communication skills, attention to detail, and ability to work independently will enable you to build trust with our customers and drive satisfaction.
With a focus on teamwork and collaboration, you will work closely with colleagues to share knowledge, best practices, and ideas. This is an excellent opportunity to develop your skills, grow your career, and contribute to the success of our organization.
Our ideal candidate will possess:
- Excellent customer service experience, preferably in a complaint resolution or similar role
- Strong listening and communication skills, with the ability to communicate complex matters in a simple and supportive way
- A proactive approach to problem-solving, with a focus on delivering effective and empathetic resolutions
- Good PC skills and knowledge of Microsoft Office, including Word and Excel
We offer a competitive salary of £25,000 per year, based on the UK national average for a Customer Service Representative. Additionally, we provide 31 days of holiday (including bank holidays), an annual discretionary bonus scheme, a contributory company pension scheme, and a range of employee benefits and discounts.
About us:
At Resource Management ltd, we pride ourselves on delivering exceptional customer service to millions of customers across the UK. With a unique technology solution, we make a positive difference to people's lives by providing support in moments that matter. Our ongoing growth offers opportunities for all our colleagues, and we're excited to welcome new team members to join our journey.
