Customer Service Representative

2 weeks ago


Peterborough, Peterborough, United Kingdom CV-Library Full time

We are seeking a highly motivated Customer Service Representative - Technical Support to join our team based near St. Neots. As a Technical Support Advisor, you will be responsible for providing exceptional support to our clients, ensuring their technical queries are resolved efficiently and effectively.

This role involves working 8:30am – 5:30pm, Monday to Friday, supporting well-known companies with exceptional products. The key responsibilities include:

  • Receiving and handling technical support queries via email and phone
  • Taking customer calls and resolving issues promptly
  • Guiding customers through software updates and troubleshooting steps
  • Remoting onto the platform to resolve complex technical issues
  • Ordering replacement parts as needed
  • Invoicing for engineer visits
  • Performing other ad-hoc duties as required

To succeed in this role, you will need:

  • Experience in a technical support position with a proven track record of success
  • Excellent customer service skills with the ability to remain calm under pressure
  • A good understanding of Microsoft Office applications, including Word and Excel
  • Excellent written and verbal communication skills

We offer extensive product training for the right candidate, providing opportunities for growth within the role and the chance to join a great team.

The salary for this position is up to £25,000 per annum, including:

  • 28 days paid annual leave, inclusive of statutory holidays
  • Social events and team-building activities
  • Pension after qualifying period
  • Potential to earn a bonus based on performance

With a competitive salary and excellent benefits package, we offer a fantastic opportunity for a career-enhancing role in a dynamic team.



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