Customer Service Representative
2 weeks ago
We are seeking a highly motivated Customer Service Representative - Technical Support to join our team based near St. Neots. As a Technical Support Advisor, you will be responsible for providing exceptional support to our clients, ensuring their technical queries are resolved efficiently and effectively.
This role involves working 8:30am – 5:30pm, Monday to Friday, supporting well-known companies with exceptional products. The key responsibilities include:
- Receiving and handling technical support queries via email and phone
- Taking customer calls and resolving issues promptly
- Guiding customers through software updates and troubleshooting steps
- Remoting onto the platform to resolve complex technical issues
- Ordering replacement parts as needed
- Invoicing for engineer visits
- Performing other ad-hoc duties as required
To succeed in this role, you will need:
- Experience in a technical support position with a proven track record of success
- Excellent customer service skills with the ability to remain calm under pressure
- A good understanding of Microsoft Office applications, including Word and Excel
- Excellent written and verbal communication skills
We offer extensive product training for the right candidate, providing opportunities for growth within the role and the chance to join a great team.
The salary for this position is up to £25,000 per annum, including:
- 28 days paid annual leave, inclusive of statutory holidays
- Social events and team-building activities
- Pension after qualifying period
- Potential to earn a bonus based on performance
With a competitive salary and excellent benefits package, we offer a fantastic opportunity for a career-enhancing role in a dynamic team.
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