Customer Service Representative
9 hours ago
An exciting opportunity has arisen for a skilled professional to join our team as a Customer Support Administrator. Based in Peterborough, you will be responsible for providing excellent customer service and support to clients across Europe.
Company ProfileKatie Strange Recruitment Ltd is an established SME operating globally within the manufacturing sector. Our modern office environment offers a dynamic and collaborative workspace, where employees can grow and thrive.
Job Responsibilities- Sales and Order Management: Handle inbound calls, manage sales enquiries, order updates, service, and logistic issues.
- Email and Web Enquiries: Manage email and web enquiries from clients across Europe.
- Customer Complaints and Queries: Investigate and resolve customer complaints and order queries in a timely and professional manner.
- Internal CRM System: Update and maintain internal CRM systems to ensure accurate and up-to-date information.
- General Administration: Perform general administrative tasks as required.
In return for your expertise, we offer a competitive salary package, including a negotiable salary, 25 days' holiday plus bank holidays, long service awards, and a generous healthcare scheme. Free onsite parking is also available.
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