Customer Service Representative
4 days ago
Job Opportunity: Lithuanian and English-Speaking Customer Service Representative
Location: Hampton, Peterborough
Estimated Salary: £15-£17.46 per hour (dependent on experience)
We are seeking a highly skilled and experienced Lithuanian speaking customer service representative to join our team at Global Technology Solutions Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through regular communication and issue resolution.
The ideal candidate will have fluency in both Lithuanian and English, with excellent verbal and written communication skills. They will also possess extensive customer service experience, including call handling and booking, as well as proficiency in Microsoft Office Suite.
Key Responsibilities:
- Regularly update and manage incidents in the Incident Management System, ensuring timely resolution within Service Level Agreements (SLAs)
- Provide regular updates to customers on incident status and progress
- Escalate unresolved issues to 2nd-line support or relevant teams as necessary
- Follow established Incident Management procedures to ensure compliance
- Maintain high levels of customer satisfaction through frequent communication and issue resolution
- Stay updated on current procedures and proactively develop skills through training and client interactions
- Attend team meetings and escalate service concerns as required to the Shift Leader, Team Leader, Service Desk Manager, or Service Delivery Manager
Requirements:
- Fluency in Lithuanian and English, with excellent verbal and written communication skills
- Extensive customer service experience with call handling and booking
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong problem-solving abilities to proactively address and resolve issues
- GCSE-level education (or equivalent) in Maths and English; IT certifications are advantageous but not essential
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