Customer Service Representative

4 days ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

Job Opportunity: Lithuanian and English-Speaking Customer Service Representative

Location: Hampton, Peterborough

Estimated Salary: £15-£17.46 per hour (dependent on experience)

We are seeking a highly skilled and experienced Lithuanian speaking customer service representative to join our team at Global Technology Solutions Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through regular communication and issue resolution.

The ideal candidate will have fluency in both Lithuanian and English, with excellent verbal and written communication skills. They will also possess extensive customer service experience, including call handling and booking, as well as proficiency in Microsoft Office Suite.

Key Responsibilities:

  • Regularly update and manage incidents in the Incident Management System, ensuring timely resolution within Service Level Agreements (SLAs)
  • Provide regular updates to customers on incident status and progress
  • Escalate unresolved issues to 2nd-line support or relevant teams as necessary
  • Follow established Incident Management procedures to ensure compliance
  • Maintain high levels of customer satisfaction through frequent communication and issue resolution
  • Stay updated on current procedures and proactively develop skills through training and client interactions
  • Attend team meetings and escalate service concerns as required to the Shift Leader, Team Leader, Service Desk Manager, or Service Delivery Manager

Requirements:

  • Fluency in Lithuanian and English, with excellent verbal and written communication skills
  • Extensive customer service experience with call handling and booking
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong problem-solving abilities to proactively address and resolve issues
  • GCSE-level education (or equivalent) in Maths and English; IT certifications are advantageous but not essential


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Peterborough.Key Responsibilities:Engage with customers to deliver excellent service and support.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet and...


  • Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Customer Service RepresentativeAbout the RoleWe are seeking a Customer Service Representative to join our team at Welcome Break. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, ensuring that they have a positive experience when visiting our sites.Key ResponsibilitiesProvide exceptional...


  • Peterborough, Peterborough, United Kingdom Wendys Full time

    About the RoleWe are looking for a highly motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Your Key ResponsibilitiesProvide excellent customer service,...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Peterborough is seeking a skilled Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Role Summary:As a Complaint Handler at Resource Management Ltd, you will be an integral part of our exceptional customer service delivery. You'll represent our brand, ensuring every customer feels relieved or satisfied after their interaction.About the Role:This is a fantastic opportunity to join our growing team and contribute to delivering outstanding...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Peterborough, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...


  • Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full time

    Customer Service Role OverviewWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role will involve delivering exceptional customer service across various channels, including telephone, email, and social media.Key ResponsibilitiesResolving customer complaints and issues in a timely and...


  • Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our 24/7 Contact Centre team at Activate Group Limited. As a key member of our team, you will be the first point of contact for our customers, handling a high volume of calls daily in a dynamic and fast-paced environment.Key ResponsibilitiesReceiving and responding to customer...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe're seeking a talented Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities• Handle inbound calls from customers regarding their life assurance,...


  • Peterborough, Peterborough, United Kingdom Tomlinson Group of Companies Full time

    About the RoleWe are seeking a Seasonal Customer Service Representative to join our team at the Peterborough Landfill. In this role, you will be responsible for providing exceptional customer service, assisting customers with waste disposal, and maintaining a safe and clean working environment.The successful candidate will have strong communication skills,...


  • Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team on a night shift basis. As a Customer Assistant, you will be responsible for serving our customers efficiently, both on the shop floor and at service points.Key ResponsibilitiesServe customers promptly and provide a positive experience.Keep the store clean and tidy,...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Retail Customer Service Representative to provide excellent customer service and support the store's operations in Peterborough, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual...


  • Peterborough, Peterborough, United Kingdom Command Recruitment Full time

    As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while promoting our excellent product range. With a growing and well-established company like Command Recruitment, this role offers a unique opportunity to develop your sales and customer service skills, working in a busy team...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    We are seeking a skilled Customer Service Representative to join our team at Resource Management ltd, where you will play a critical role in delivering exceptional customer service and resolving complaints effectively.As a key member of our team, you will be responsible for handling customer inquiries, investigating issues, and providing empathetic...


  • Peterborough, Peterborough, United Kingdom Marks and Spencer Full time

    All the detailsAs a Customer Service Representative in our Marks and Spencer store, you will be responsible for delivering exceptional customer service on the shop floor and at service points. This role involves serving customers efficiently, keeping the store clean and tidy, and monitoring and delivering on daily sales targets. You will also be expected to...


  • Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Are you a highly skilled and fluent Lithuanian and English-speaking professional looking for a new challenge? We have an exciting opportunity for a Customer Service Representative to join our team at Global Technology Solutions Ltd.About the Role:We are seeking a dedicated and customer-focused individual to provide exceptional service to our clients. As a...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...


  • Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full time

    Customer Service Role OverviewAt Yours Clothing Limited, we are seeking a skilled Customer Service Adviser to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through various contact channels.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely...


  • Peterborough, Peterborough, United Kingdom Steer Automotive Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Peterborough Prestige. As a key member of our front of house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesManage customer experience journeys, including complaints and...