Incident Resolution Specialist

1 week ago


Peterborough, Peterborough, United Kingdom Diligenta Full time
Incident Resolution Specialist

An exciting opportunity has arisen for an Incident Resolution Specialist to join the Corporate Incidents Team at Diligenta.

In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties.

The successful candidate will have a strong analytical mind, excellent communication skills, and the ability to work effectively under pressure. They will be responsible for coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organizing meetings as needed.

The Incident Resolution Specialist will oversee the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers. They will also handle regulatory reports and identify any breaches promptly. Additionally, they will maintain inaccurate system records and update them as necessary.

The ideal candidate will have a good working knowledge of Life and/or Pensions products, with expert knowledge in at least one area. They will also have a strong understanding of computer packages such as Microsoft Word, Excel, and Project. The ability to learn and effectively navigate multiple computer systems and interrogate system specifications is also essential.

The successful candidate will be able to make sound logical decisions, understand the impact of key decisions, and plan and organize activities required for CI resolution. They will also have a strong customer focus with excellent written and verbal communication skills.

Key Responsibilities
  • Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organizing meetings as needed.
  • Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.
  • Handling regulatory reports and identify any breaches promptly.
  • Maintain inaccurate system records and update them as necessary.
  • Analysing data effectively and assess the impact on populations to determine required actions.
  • Identify recurring themes during root cause analysis and recommend solutions to internal stakeholders.
  • Assist with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.
  • Maintain up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents.
Requirements
  • Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.
  • Good working knowledge of BaNCS.
  • Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.
  • Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.
  • Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions.
  • Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.
  • Strong customer focus with excellent written and verbal communication skills.
  • Ability to work effectively under pressure


  • Peterborough, Peterborough, United Kingdom Sanderson Recruitment Plc Full time

    Job Title: Incident Resolution SpecialistWe are seeking an experienced Incident Resolution Specialist to join our Corporate Incidents Team at Diligenta. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our client.Key Responsibilities:Investigate and analyze the root cause of corporate...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Incident Resolution SpecialistAn exciting opportunity has arisen for an Incident Resolution Specialist to join the Corporate Incidents Team at Diligenta.In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions...


  • Peterborough, Peterborough, United Kingdom Sanderson Full time

    About the RoleWe are seeking a highly skilled Incident Analyst to join our Corporate Incidents Team at Diligenta. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of incidents, identifying areas for improvement and implementing...


  • Peterborough, Peterborough, United Kingdom Sanderson Full time

    About the RoleWe are seeking a highly skilled Incident Analyst to join our Corporate Incidents Team at Diligenta. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of incidents, identifying areas for improvement and implementing...


  • Peterborough, Peterborough, United Kingdom Sanderson Recruitment Plc Full time

    Incident Analyst Job DescriptionAt Diligenta, we're seeking a skilled Incident Analyst to join our Corporate Incidents Team. As an Incident Analyst, you'll play a crucial role in reviewing and resolving corporate incidents for our clients.Key Responsibilities:Investigate and analyze the root cause of incidentsPlan and implement actions to rectify...


  • Peterborough, Peterborough, United Kingdom Sanderson Full time

    About the RoleWe are seeking a highly skilled Incident Analyst to join our Corporate Incidents Team at Diligenta. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of incidents, identifying areas for improvement and implementing...


  • Peterborough, Peterborough, United Kingdom Sanderson Full time

    About the RoleWe are seeking a highly skilled Incident Analyst to join our Corporate Incidents Team at Diligenta. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of incidents, identifying areas for improvement and implementing...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Incident Analyst to join our Corporate Incidents Team at Diligenta. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of corporate incidents, identifying areas for improvement and...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Incident Analyst to join our Corporate Incidents Team at Diligenta. As an Incident Analyst, you will play a critical role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of corporate incidents, identifying areas for improvement and...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Incident AnalystAn exciting opportunity has arisen for an Incident Analyst to join the Corporate Incidents Team at Diligenta.In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Incident AnalystAn exciting opportunity has arisen for an Incident Analyst to join the Corporate Incidents Team at Diligenta.In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Incident AnalystA key role has become available for an Incident Analyst to join the Corporate Incidents Team at Diligenta.In this position, you will play a pivotal part in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue,...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Resolution Career OpportunityWe are seeking a skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism.Key Responsibilities:Handle customer complaints in a timely and effective mannerProvide excellent...


  • Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    Job Title: Claims Resolution SpecialistDepartment: Sopp+SoppLocation: PeterboroughHours: 37.5 hours per week, hybrid working once probationary period is completeSalary: From £24,000, plus bonus, salary increase upon completion of probationary period. At Activate Group, we're seeking Claims Resolution Specialists to join our team. As a Claims Resolution...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Resource Management ltd. As a Complaints Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism.Key Responsibilities:Resolve customer complaints in a timely and effective manner.Collaborate...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Resolution SpecialistAt Diligenta, we're dedicated to providing exceptional customer service to millions of people across the UK. As a Complaint Resolution Specialist, you'll play a vital role in handling customer complaints with empathy and professionalism.Our 12-week training program is designed to equip you with the skills and knowledge...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Resolution SpecialistAt Diligenta, we're committed to delivering exceptional customer service to our clients. As a Complaint Resolution Specialist, you'll play a vital role in ensuring that our customers receive the best possible experience. Key Responsibilities:Handle customer complaints with empathy and professionalism.Ensure timely resolution of...


  • Peterborough, Peterborough, United Kingdom Sanderson Recruitment Full time

    Pension Guarantees Specialist OpportunitySanderson Recruitment is supporting a leading financial services provider in their search for a skilled Pension Guarantees Specialist.Job Summary: We are seeking a highly motivated and experienced professional to join our client's team in a permanent capacity. As a Pension Guarantees Specialist, you will be...


  • Peterborough, Peterborough, United Kingdom Sanderson Recruitment Full time

    Pension Guarantees Specialist OpportunitySanderson Recruitment is supporting a leading financial services provider in their search for a skilled Pension Guarantees Specialist.Job Summary: We are seeking a highly motivated and experienced professional to join our client's team in a permanent capacity. As a Pension Guarantees Specialist, you will be...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistAt Resource Management ltd, we're committed to delivering exceptional customer service. As a Complaints Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Resolve customer complaints in a professional and empathetic manner.Collaborate with...