Application Support Specialist
2 weeks ago
Job Summary
We are seeking an experienced Application Support Specialist to join our team at Jas Gujral. The successful candidate will be responsible for providing day-to-day operational support for our application portfolio, ensuring timely and accurate resolution of incidents, requests, and problems.
Key Responsibilities
- Monitor application systems, identifying performance trends and taking action to prevent problems.
- Provide 2nd and 3rd line support for the application portfolio.
- Own application/system documentation and the data repository that holds that information.
- Provide technical support to the application architect and project services as required.
- Run reports and conduct analysis in-line with Business/Management requirements.
Requirements
- Proven experience working in a 2nd/3rd line support role.
- Experience of working with ITIL processes within an organization.
- Experience managing assets, both hardware and software.
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