Application Support Specialist

2 weeks ago


Peterborough, Peterborough, United Kingdom Jas Gujral Full time

Job Summary

We are seeking an experienced Application Support Specialist to join our team at Jas Gujral. The successful candidate will be responsible for providing day-to-day operational support for our application portfolio, ensuring timely and accurate resolution of incidents, requests, and problems.

Key Responsibilities

  • Monitor application systems, identifying performance trends and taking action to prevent problems.
  • Provide 2nd and 3rd line support for the application portfolio.
  • Own application/system documentation and the data repository that holds that information.
  • Provide technical support to the application architect and project services as required.
  • Run reports and conduct analysis in-line with Business/Management requirements.

Requirements

  • Proven experience working in a 2nd/3rd line support role.
  • Experience of working with ITIL processes within an organization.
  • Experience managing assets, both hardware and software.


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