Application Support Specialist

1 month ago

Peterborough, Peterborough, United Kingdom Jas Gujral Full time
Job Title: Application Support Analyst

At Jas Gujral, we are seeking an experienced Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing day-to-day operational support for our application portfolio.

Key Responsibilities:
  • Provide 2nd and 3rd line support for our application portfolio.
  • Monitor application systems, identifying performance trends and taking action when necessary to prevent problems.
  • Own application/system documentation and the data repository that holds that information.
  • Provide technical support to the application architect and project services as required for project deliverables.
  • Provide test support for new and enhanced systems/applications.
  • Own the Configuration Management process.
  • Responsible for scheduled maintenance and capacity planning.
  • Responsible for the development and maintenance of our data warehouse.
  • Run reports and conduct analysis in-line with Business/Management requirements.
  • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties.
Requirements:
  • Proven experience working in 1st and 2nd line support roles.
  • Experience of working with ITIL processes within an organization, particularly incident, request, change, and problem management.
  • Experience managing assets, both hardware and software.
  • Ability to work on own initiative and with minimal supervision.
  • Technical background in application support and maintenance.

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