Complaint Team Leader
4 weeks ago
Complaint Team Leader Role Overview
Diligenta is seeking a skilled Complaint Team Leader to join our team. As a Complaint Team Leader, you will be responsible for leading, developing, and motivating your team to ensure adherence to all people management processes.
Key Responsibilities:
- Lead and develop your team to ensure fair, prompt, and efficient resolution of complaints.
- Oversee complaint handlers and ensure compliance with FCA complaint handling rules and internal frameworks.
- Manage resources and time effectively to meet department measures, including SLA and FCA reporting.
- Develop and maintain high-quality relationships with internal and external customers.
Requirements:
- Strong people management, leadership, coaching, and development skills.
- Proven decision-making and problem-solving skills with focus on customer and client.
- Excellent verbal and written communication skills.
- Minimum of 3 years' experience in a similar role.
About Diligenta:
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities
- Access to Perks at Work
- Cycle to Work Scheme & Interest free Season Ticket loans
- Companywide Wellbeing programme
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