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Team Leader
2 months ago
About the Role:
We are seeking a highly motivated and experienced Team Leader to join our team at Diligenta. As a Team Leader, you will be responsible for leading, managing, and developing a team of Customer Service Representatives to ensure high-quality service delivery.
Key Responsibilities:
- Lead and manage a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service.
- Oversee team performance, ensuring compliance with company policies and regulatory requirements.
- Handle escalated customer complaints and make decisions aligned with Treating Customers Fairly (TCF) principles.
- Monitor and improve team performance, driving efficiencies and enhancing customer experience.
- Collaborate with other operational teams and lead local projects.
- Maintain financial controls and oversee expenditure within delegated authority.
Requirements:
- Proven experience in people management and development.
- Strong communication, planning, and organizational skills.
- Ability to adapt, motivate, and influence others.
- Analytical problem-solving skills with a creative approach to complex issues.
- Effective networking and relationship-building abilities.
- Experience in financial services and understanding of regulatory requirements preferred.
- Minimum 2 years of relevant management experience.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].