Complaint Resolution Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom Diligenta Full time
Complaint Resolution Specialist

At Diligenta, we're committed to delivering exceptional customer service to our clients. As a Complaint Resolution Specialist, you'll play a vital role in ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Handle customer complaints with empathy and professionalism.
  • Ensure timely resolution of issues while maintaining high customer satisfaction.
  • Collaborate with other departments to address and resolve customer concerns.
  • Keep accurate records of customer interactions and outcomes.

What We Offer:
  • Full Training: Receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role as a complaint handler.
  • Career Progression: Benefit from a structured career pathway with clear milestones to monitor your growth and development.
  • Competitive Salary: Start with a Real Living Wage salary and enjoy a guaranteed pay increase upon completing our 12-week course.

About Us:
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

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