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Customer Service Representative

4 weeks ago

Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

Complaints Handler

We are seeking a skilled Customer Service Representative to join our team at Resource Management Ltd. As a Complaints Handler, you will be responsible for ensuring that every customer feels relieved or satisfied after their call.

The ideal candidate will have strong customer service experience, with a proven track record of investigating the root cause of issues and providing effective and empathetic resolutions. You will also have excellent listening and communication skills, with the ability to communicate complex matters in a simple and supportive way.

We offer a range of benefits, including 31 days holiday, an annual discretionary bonus scheme, and a contributory company pension scheme. You will also have the opportunity to progress your career within the company and with our global parent company, TCS.

About the Role:

  • Investigate customer complaints and resolve issues in a timely and effective manner
  • Provide excellent customer service, ensuring that every customer feels valued and supported
  • Work collaboratively with the team to achieve excellent customer service delivery
  • Develop and maintain a deep understanding of our products and services, with the ability to communicate complex information in a simple and supportive way

About Us:

Resource Management Ltd is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We are dedicated to delivering exceptional customer service to our customers, and we are seeking a skilled Complaints Handler to join our team.