Customer Service Representative

3 weeks ago


Peterborough, Peterborough, United Kingdom Diligenta Full time
About the Role

We're seeking a talented Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

• Handle inbound calls from customers regarding their life assurance, savings, investments, or pension plans
• Provide clear and concise information to customers, addressing their queries and concerns
• Work collaboratively with colleagues to resolve customer issues and provide a seamless experience
• Stay up-to-date with product knowledge and regulatory requirements

What We Offer

We're committed to supporting our colleagues with a range of benefits, including:
  • No weekend working
  • 31 days annual leave (including UK Bank Holidays)
  • Annual discretionary bonus eligibility
  • Perks at Work (online discounted shopping)
  • Car lease scheme and Jaguar Land Rover discount
  • Cycle to Work scheme and interest-free season ticket loans
  • Annual volunteering day
  • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave)
  • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection
  • Personal and career development opportunities within Diligenta

About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

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