Customer Service Representative

4 weeks ago


Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

About the Role

We are seeking a skilled Customer Service Representative to join our 24/7 Contact Centre team at Activate Group Limited. As a key member of our team, you will be the first point of contact for our customers, handling a high volume of calls daily in a dynamic and fast-paced environment.

Key Responsibilities

  • Receiving and responding to customer inquiries in a timely and professional manner.
  • Using our bespoke software and databases to accurately record and update customer information.
  • Working within agreed customer service level agreements (SLAs) and personal key performance indicators (KPIs).
  • Collaborating with other teams across the business to resolve customer issues.

Requirements

  • Excellent customer service and communication skills.
  • Ability to handle high volumes of calls daily.
  • High attention to detail.
  • Proficient in the use of software packages.
  • Experience of working in a target-driven environment is desirable.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including 33 days holiday and enhanced maternity/paternity pay.
  • Opportunities for career development and growth within the company.

About Us

Activate Group Limited is a leading provider of accident repair services, employing over 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents. Our purpose is to make someone's bad day better, and we strive to achieve this through our values of making it happen, striving for better, and winning together.



  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Peterborough.Key Responsibilities:Engage with customers to deliver excellent service and support.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet and...


  • Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Customer Service RepresentativeJoin Welcome Break and be part of a world-class team!We are looking for a Customer Service Representative to join our team at Welcome Break. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our customers.Key Responsibilities:Provide excellent customer service...


  • Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Customer Service RepresentativeAbout the RoleWe are seeking a Customer Service Representative to join our team at Welcome Break. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, ensuring that they have a positive experience when visiting our sites.Key ResponsibilitiesProvide exceptional...


  • Peterborough, Peterborough, United Kingdom AREA 2 – North Full time

    Customer Service RepresentativeMarket Deeping£7.49 - £11.44 an hourWe strive to deliver exceptional customer experiences at The Boundary in Market Deeping. As a Customer Service Representative, you will be the face of our company, ensuring every customer leaves satisfied. Your role will involve serving customers, maintaining high standards of food quality,...


  • Peterborough, Peterborough, United Kingdom Wendys Full time

    About the RoleWe are looking for a highly motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Your Key ResponsibilitiesProvide excellent customer service,...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Peterborough is seeking a skilled Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or...


  • Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Job Opportunity: Lithuanian and English-Speaking Customer Service RepresentativeLocation: Hampton, PeterboroughEstimated Salary: £15-£17.46 per hour (dependent on experience)We are seeking a highly skilled and experienced Lithuanian speaking customer service representative to join our team at Global Technology Solutions Ltd. As a key member of our support...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Role Summary:As a Complaint Handler at Resource Management Ltd, you will be an integral part of our exceptional customer service delivery. You'll represent our brand, ensuring every customer feels relieved or satisfied after their interaction.About the Role:This is a fantastic opportunity to join our growing team and contribute to delivering outstanding...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Peterborough, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...


  • Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full time

    Customer Service Role OverviewWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role will involve delivering exceptional customer service across various channels, including telephone, email, and social media.Key ResponsibilitiesResolving customer complaints and issues in a timely and...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Handler RoleWe are seeking a skilled Customer Service Representative to join our team at Resource Management Ltd. As a Complaints Handler, you will be responsible for ensuring every customer feels relieved or satisfied after their call.Key Responsibilities:Investigate the root cause of issues and provide effective and empathetic...


  • Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our dynamic Contact Centre team at Activate Group Limited. As a key member of our team, you will be responsible for handling a high volume of customer calls, providing exceptional service, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe're seeking a talented Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities• Handle inbound calls from customers regarding their life assurance,...


  • Peterborough, Peterborough, United Kingdom Tomlinson Group of Companies Full time

    About the RoleWe are seeking a Seasonal Customer Service Representative to join our team at the Peterborough Landfill. In this role, you will be responsible for providing exceptional customer service, assisting customers with waste disposal, and maintaining a safe and clean working environment.The successful candidate will have strong communication skills,...


  • Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team on a night shift basis. As a Customer Assistant, you will be responsible for serving our customers efficiently, both on the shop floor and at service points.Key ResponsibilitiesServe customers promptly and provide a positive experience.Keep the store clean and tidy,...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Retail Customer Service Representative to provide excellent customer service and support the store's operations in Peterborough, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual...


  • Peterborough, Peterborough, United Kingdom Command Recruitment Full time

    As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while promoting our excellent product range. With a growing and well-established company like Command Recruitment, this role offers a unique opportunity to develop your sales and customer service skills, working in a busy team...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    We are seeking a skilled Customer Service Representative to join our team at Resource Management ltd, where you will play a critical role in delivering exceptional customer service and resolving complaints effectively.As a key member of our team, you will be responsible for handling customer inquiries, investigating issues, and providing empathetic...


  • Peterborough, Peterborough, United Kingdom Marks and Spencer Full time

    All the detailsAs a Customer Service Representative in our Marks and Spencer store, you will be responsible for delivering exceptional customer service on the shop floor and at service points. This role involves serving customers efficiently, keeping the store clean and tidy, and monitoring and delivering on daily sales targets. You will also be expected to...


  • Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Are you a highly skilled and fluent Lithuanian and English-speaking professional looking for a new challenge? We have an exciting opportunity for a Customer Service Representative to join our team at Global Technology Solutions Ltd.About the Role:We are seeking a dedicated and customer-focused individual to provide exceptional service to our clients. As a...