Customer Service Representative

4 weeks ago


Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

About the Role

We are seeking a skilled Customer Service Representative to join our dynamic Contact Centre team at Activate Group Limited. As a key member of our team, you will be responsible for handling a high volume of customer calls, providing exceptional service, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a courteous and professional manner.
  • Use our bespoke software and databases to accurately record customer information and update records as necessary.
  • Work within agreed customer service level agreements (SLAs) and personal key performance indicators (KPIs).
  • Collaborate with other teams across the business to resolve customer issues and improve overall service delivery.

Requirements

  • Excellent customer service and communication skills.
  • Ability to handle high volumes of customer calls and maintain a high level of productivity.
  • High attention to detail and ability to accurately record customer information.
  • Proficient in the use of software packages and databases.
  • Experience working in a target-driven environment is desirable.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including 33 days holiday, personal health cash plan, and enhanced maternity/paternity/adoption/shared parental pay.
  • Opportunities for career development and growth within the company.

About Us

Activate Group Limited is a leading provider of contact centre services, working with some of the UK's largest fleets and insurance companies. We are committed to delivering exceptional customer service and are looking for talented individuals to join our team.



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