Customer Service Representative

1 week ago


Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

Complaints Handler Role

We are seeking a skilled Customer Service Representative to join our team at Resource Management Ltd. As a Complaints Handler, you will be responsible for ensuring every customer feels relieved or satisfied after their call.

Key Responsibilities:

  • Investigate the root cause of issues and provide effective and empathetic resolutions
  • Communicate complex matters in a simple and supportive way
  • Quickly understand customer needs and focus on resolving issues and queries effectively
  • Work collaboratively as part of a team to deliver exceptional customer service

About Us:

Resource Management Ltd makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

What We Offer:

  • 31 days holiday (including bank holidays)
  • An annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services

Requirements:

  • Strong customer service experience is required
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles


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