Customer Service Representative
1 week ago
Complaints Handler Role
We are seeking a skilled Customer Service Representative to join our team at Resource Management Ltd. As a Complaints Handler, you will be responsible for ensuring every customer feels relieved or satisfied after their call.
Key Responsibilities:
- Investigate the root cause of issues and provide effective and empathetic resolutions
- Communicate complex matters in a simple and supportive way
- Quickly understand customer needs and focus on resolving issues and queries effectively
- Work collaboratively as part of a team to deliver exceptional customer service
About Us:
Resource Management Ltd makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.
What We Offer:
- 31 days holiday (including bank holidays)
- An annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
Requirements:
- Strong customer service experience is required
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles
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