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Incident Resolution Specialist

4 weeks ago

Peterborough, Peterborough, United Kingdom Sanderson Recruitment Plc Full time
Job Title: Incident Resolution Specialist

We are seeking an experienced Incident Resolution Specialist to join our Corporate Incidents Team at Diligenta. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our client.

Key Responsibilities:

  • Investigate and analyze the root cause of corporate incidents
  • Plan and implement actions to rectify the issue
  • Coordinate communication among internal stakeholders, policyholders, advisors, and external clients
  • Oversee the entire incident process, including investigation, analysis, planning, and remediation

Requirements:

  • Strong knowledge of Life and/or Pensions products
  • Excellent analytical and problem-solving skills
  • Ability to work effectively under pressure
  • Strong customer focus and excellent communication skills

Benefits:

  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Personal and career development opportunities
  • Access to Perks at Work and Cycle to Work Scheme

About Diligenta:

Diligenta is a leading provider of Life and Pensions Administration Services. We are committed to delivering exceptional customer service and transforming our clients' operations.