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Complaint Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Diligenta Full time

Job Summary:

Diligenta is seeking a highly motivated and customer-focused individual to join our team as a Complaint Resolution Specialist. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, providing exceptional customer service, and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Handle customer complaints in a professional and empathetic manner
  • Provide exceptional customer service to resolve customer issues
  • Work closely with internal teams to resolve customer complaints
  • Develop and maintain a thorough understanding of customer needs and preferences
  • Stay up-to-date with industry trends and best practices in complaint handling

Requirements:

  • Strong customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest. We are committed to creating an inclusive environment for all employees and celebrate diversity.