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Complaint Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom DILIGENTA Full time
Job Description

Job Title: Complaint Resolution Specialist

Job Summary:

Diligenta is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.

Key Responsibilities:

  • Handle customer complaints with empathy and professionalism.
  • Ensure timely resolution of issues while maintaining high customer satisfaction.
  • Collaborate with other departments to address and resolve customer concerns.
  • Keep accurate records of customer interactions and outcomes.

Requirements:

  • Strong customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to handle challenging situations with patience and tact.
  • A desire to learn and grow within a structured program.

About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest, the UK government's workplace pension scheme.

What We Offer:

  • Full training to equip you with the skills and knowledge necessary to excel in your role as a Complaint Resolution Specialist.
  • A structured career pathway with clear milestones to monitor your growth and development.
  • A competitive salary and a guaranteed pay increase upon completing our 12-week course.
  • A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
  • A generous holiday package, including 31 days of holiday per year, including bank holidays, and an annual volunteering day.
  • An annual discretionary bonus scheme.
  • A contributory pension scheme where we match your contributions up to 6%.
  • A company-wide wellbeing programme, including a mini annual health check, nutritional advice, and second medical opinions.