Customer Service Resolution Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

Customer Service Resolution Specialist

Resource Management Ltd is seeking a dedicated Customer Service Resolution Specialist to enhance our customer satisfaction efforts. In this role, you will be instrumental in ensuring that each client receives the necessary support and departs with a positive experience.

We are expanding our operations and have several positions available. This role offers a flexible schedule, allowing for a healthy work-life balance without the need for late-night or weekend hours. Our work environment is designed to promote well-being and accessibility, making it easier for you to thrive professionally and personally.

Key Benefits:

  • 31 days of paid leave, inclusive of public holidays
  • Eligibility for an annual performance bonus
  • Participation in a comprehensive pension scheme
  • Access to wellness initiatives and support services
  • Exclusive employee discounts on a variety of products and services
  • Opportunities for career advancement and personal development within Resource Management Ltd

Essential Qualifications:

  • Experience in a customer service role
  • Proven ability to investigate and resolve issues effectively
  • Strong collaborative skills
  • Exceptional verbal and written communication abilities
  • Empathetic approach to addressing customer concerns
  • Proficiency in Microsoft Office Suite

About Resource Management Ltd:

Resource Management Ltd is a prominent provider of outsourced services in the UK, specializing in Life Assurance and Pensions. We are committed to delivering superior customer service on behalf of esteemed brands. Our focus on innovation and growth offers our employees rewarding career paths. We strive to make a meaningful difference in the lives of our clients.

Resource Management Ltd is an equal-opportunity employer, committed to fostering a diverse and inclusive workplace for all employees.



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