Customer Service Representative
5 days ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a key member of our Global Support Centre, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Manage inbound calls and emails from customers, providing solutions to their foreign currency requirements for their holiday or business trips.
- Support branch and customer query investigations and resolution.
- Ensure compliance with GDPR and financial regulation standards.
- Identify customer needs, clarify information, and handle enquiries effectively.
- Provide great customer service to individuals with a calm and professional manner.
- Deliver on targets such as compliance, customer satisfaction, and call handling times.
Requirements:
- Experience in a customer service environment, preferably in a call centre or retail sales environment.
- Strong phone and verbal communication skills, along with active listening.
- Confident telephone manner.
- Numerical skills (numerical testing in interview process).
- IT skills.
What We Offer:
- Company pension scheme.
- Holiday – 25 days plus bank holidays.
- Employee discount platform with Everyday Rewards by Bupa.
- Employee assistance programme.
About Travelex:
We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
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