Customer Service Representative

5 days ago


Peterborough, Peterborough, United Kingdom Travelex Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a key member of our Global Support Centre, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Manage inbound calls and emails from customers, providing solutions to their foreign currency requirements for their holiday or business trips.
  • Support branch and customer query investigations and resolution.
  • Ensure compliance with GDPR and financial regulation standards.
  • Identify customer needs, clarify information, and handle enquiries effectively.
  • Provide great customer service to individuals with a calm and professional manner.
  • Deliver on targets such as compliance, customer satisfaction, and call handling times.

Requirements:

  • Experience in a customer service environment, preferably in a call centre or retail sales environment.
  • Strong phone and verbal communication skills, along with active listening.
  • Confident telephone manner.
  • Numerical skills (numerical testing in interview process).
  • IT skills.

What We Offer:

  • Company pension scheme.
  • Holiday – 25 days plus bank holidays.
  • Employee discount platform with Everyday Rewards by Bupa.
  • Employee assistance programme.

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.



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