Customer Service Representative

6 days ago

Peterborough, Peterborough, United Kingdom Addison Lee Full time

About Us

Addison Lee is a leading passenger transportation company that has been serving London since 1975.

We pride ourselves on delivering high-quality services to our clients, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a skilled Customer Service Representative to join our 'At Your Service' Call Centre in Peterborough.

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and providing accurate and efficient booking services.

Main Responsibilities

  • Manage customer contacts across all channels of communication, including phone, email, and chat
  • Achieve high levels of accuracy and quality of work, while challenging yourself to exceed targets
  • Deliver an outstanding customer experience, helping us maintain our award-winning service
  • Efficiently handle customer complaints with empathy, knowledge, and understanding
  • Complete customer booking requests in a friendly, professional, and timely manner
  • Work positively across all teams and departments to help solve customer queries

Requirements

Desirable:

  • Experience working in a contact centre environment would be beneficial but not essential
  • Previous customer service experience in other sectors would be desirable
  • Able to work well under pressure, showing resilience and good time management skills
  • Confidence in your ability to use IT programs (e.g. Microsoft Packages)
  • Ability to prioritize workload, while being organized and efficient
  • Excellent communication skills, both verbal and written
  • Good attention to detail, and able to solve problems

Benefits

In return for your efforts, you will receive:

A competitive salary of £24,524, with up to £2,000 extra in shift allowances (40 hours per week)

Company benefits, including a cycle to work scheme, voluntary rewards gateway, wellness program, and pension & healthcare options

33 days Annual Leave (includes Bank Holidays)

A structured and clear progression path with the 'A Great Place to Grow' roadmap

Detailed induction training program, including conflict training, systems, and processes

Onsite facilities, including a free staff car park, unlimited free tea & coffee, and free fresh fruit

Discounted cars and courier services when visiting London

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