Customer Service Representative

6 days ago


Peterborough, Peterborough, United Kingdom A-Plan Full time
About A-Plan

A-Plan is a leading insurance broker that provides a wide range of insurance products to individuals and businesses. Our team of experts is dedicated to delivering exceptional customer service and finding the right insurance solutions for our clients.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, answering their queries, and resolving any issues they may have.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and in-person

  • Answer client queries and resolve any issues they may have

  • Work closely with our sales team to identify new business opportunities

  • Meet and exceed sales targets and performance metrics

  • Stay up-to-date with industry developments and product knowledge

Requirements
  • 1+ year of experience in a customer-facing role

  • Excellent communication and interpersonal skills

  • Ability to work in a fast-paced environment and meet deadlines

  • Basic IT knowledge and proficiency in Microsoft Office

  • Passion for delivering exceptional customer service

What We Offer
  • Competitive salary and bonus structure

  • Opportunities for career advancement and professional development

  • Collaborative and dynamic work environment

  • Recognition and rewards for outstanding performance

Why Join A-Plan?

A-Plan is a company that values its employees and provides a supportive and inclusive work environment. We offer a range of benefits and perks, including a competitive salary, bonus structure, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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