Customer Service Representative
5 days ago
About Us
Addison Lee is a leading passenger transportation company that has been serving London since 1975.
We pride ourselves on delivering high-quality services to our clients, and we're looking for talented individuals to join our team.
Job Summary
We're seeking a skilled Customer Service Representative to join our 'At Your Service' Call Centre in Peterborough.
As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and providing accurate and efficient booking services.
Main Responsibilities
- Manage customer contacts across all channels of communication, including phone, email, and chat
- Achieve high levels of accuracy and quality of work, while challenging yourself to exceed targets
- Deliver an outstanding customer experience, helping us maintain our award-winning service
- Efficiently handle customer complaints with empathy, knowledge, and understanding
- Complete customer booking requests in a friendly, professional, and timely manner
- Work positively across all teams and departments to help solve customer queries
Requirements
Desirable:
- Experience working in a contact centre environment would be beneficial but not essential
- Previous customer service experience in other sectors would be desirable
- Able to work well under pressure, showing resilience and good time management skills
- Confidence in your ability to use IT programs (e.g. Microsoft Packages)
- Ability to prioritize workload, while being organized and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail, and able to solve problems
Benefits
In return for your efforts, you will receive:
A competitive salary of £24,524, with up to £2,000 extra in shift allowances (40 hours per week)
Company benefits, including a cycle to work scheme, voluntary rewards gateway, wellness program, and pension & healthcare options
33 days Annual Leave (includes Bank Holidays)
A structured and clear progression path with the 'A Great Place to Grow' roadmap
Detailed induction training program, including conflict training, systems, and processes
Onsite facilities, including a free staff car park, unlimited free tea & coffee, and free fresh fruit
Discounted cars and courier services when visiting London
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