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Customer Service Representative
2 months ago
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by delivering exceptional customer service to customers on behalf of well-known brands.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing a seamless customer experience by handling inbound calls from customers about their life assurance, savings, investments, or pension plans.
Key Responsibilities- Provide exceptional customer service by listening to customers' needs and resolving their queries in a timely and professional manner.
- Assist customers in planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
- Work collaboratively with colleagues to ensure a seamless experience for customers.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
- Meet or exceed performance targets and quality standards.
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
- Excellent listening, verbal and written communication skills.
- Ability to remain calm under pressure and provide a seamless customer experience.
- Problem-solving skills and ability to adapt to changing priorities.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work in a fast-paced environment and meet performance targets.
