Customer Service Representative

3 days ago


Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in ensuring exceptional customer service delivery.

Key Responsibilities
  • Represent our brand and ensure every customer feels relieved or satisfied after their call
  • Work collaboratively with our team to resolve customer complaints in a timely and professional manner
  • Utilize strong communication and problem-solving skills to de-escalate customer issues
  • Meet or exceed performance metrics and quality standards
What We Offer
  • Flexible working hours with no evening or weekend shifts
  • Free on-site parking and excellent transport links
  • 31 days holiday (including bank holidays)
  • An annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • A range of employee discounts saving you money on everyday expenses
  • Personal and career development opportunities to progress your aspirations
Requirements
  • Strong customer service experience
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel)
  • Attention to detail and ability to work in a fast-paced environment
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands and are committed to creating an inclusive environment for all employees.



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