Customer Service Representative

19 hours ago


Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Respond to customer complaints in a timely and professional manner
  • Provide solutions to customer issues and concerns
  • Work collaboratively with internal teams to resolve customer complaints
  • Meet or exceed customer satisfaction targets

Requirements:

  • Strong customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Good PC skills and knowledge of Microsoft Office

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands and are committed to creating an inclusive environment for all employees.



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