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Customer Service Specialist

2 months ago

Peterborough, Peterborough, United Kingdom CV Library Full time
About the Role

Job Title: Customer Service Engineer

Job Type: Full-time

Industry: Healthcare

Location: Remote (UK-wide)

Job Description:

Key Responsibilities
  1. Service and Maintenance: Provide technical support and maintenance services for dental systems throughout the UK.
  2. Customer Interaction: Develop and maintain strong relationships with customers, ensuring excellent customer service and resolving any technical issues promptly.
  3. Training and Development: Participate in comprehensive product training and mentoring programs to enhance technical knowledge and skills.
  4. Problem-Solving: Troubleshoot and resolve complex technical challenges, utilizing analytical and problem-solving skills to find effective solutions.
  5. Communication: Effectively communicate with customers, colleagues, and management, ensuring clear and concise communication of technical information.
Requirements
  1. Qualifications: Degree in electronics or a related technical field.
  2. Experience: Previous experience in field service engineering, preferably in an electronics or electro-mechanical sector.
  3. Skills: Excellent customer service skills, technical knowledge, and problem-solving abilities.
  4. Personal Qualities: Flexible, proactive, and able to work independently with minimal supervision.
  5. Driving License: Full UK driving license required.
About the Company

Company Overview: Global leader in healthcare, specializing in the design, manufacture, and distribution of dental systems.

Company Culture: Collaborative, innovative, and customer-focused environment, with opportunities for professional growth and development.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career advancement.