Property Maintenance Helpdesk Specialist

6 days ago


Peterborough, Peterborough, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

This is a fantastic opportunity to join a leading organization in the property maintenance industry as a Property Maintenance Helpdesk Specialist. As a key member of the team, you will be responsible for providing exceptional customer service to domestic and commercial tenants, logging repair requests, and coordinating with suppliers to schedule repairs.

Key Responsibilities

  • Respond to calls from tenants and log repair requests in a timely and efficient manner
  • Coordinate with suppliers to schedule repairs and proactive works such as boiler servicing
  • Work with a list of cleared contractors and tradespeople to ensure high-quality service delivery
  • Liaise with internal teams, including client management and finance, to ensure seamless communication
  • Keep clients informed of any unusual or exceptional requests that require their sign-off

Requirements

  • Previous experience working on a property helpdesk or in a similar role
  • Excellent communication skills, both written and verbal
  • Ability to work quickly and efficiently in a fast-paced environment
  • Proficiency in Microsoft Office, including Word, Outlook, and Excel
  • Experience with databases and property compliance certifications a plus

What We Offer

  • A competitive salary and excellent benefits package
  • Opportunity to work with a dynamic and supportive team
  • Professional development and growth opportunities
  • Recognition and rewards for outstanding performance

About Us

Hays Specialist Recruitment Limited is a leading recruitment agency specializing in property maintenance and facilities management. We are proud to partner with top organizations in the industry to find the best talent for their teams.



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