Property Maintenance Helpdesk Specialist
3 days ago
Job Summary
This is a fantastic opportunity to join a leading organization in the property maintenance industry as a Property Maintenance Helpdesk Specialist. As a key member of the team, you will be responsible for providing exceptional customer service to domestic and commercial tenants, logging repair requests, and coordinating with suppliers to schedule repairs.
Key Responsibilities
- Take calls from tenants and log repair requests in a timely and efficient manner
- Engage with suppliers to schedule repairs and proactive works such as boiler servicing
- Work with a list of cleared contractors and tradespeople to ensure high-quality service delivery
- Liaise with internal teams, including client management and finance, to ensure seamless communication
- Keep clients informed of any unusual or exceptional requests that require their sign-off
Requirements
- Previous experience working on a property helpdesk is essential
- Excellent communication skills, both written and verbal
- Ability to work quickly and efficiently in a fast-paced environment
- Proficiency in Microsoft Office, including Word, Outlook, Excel, and databases
- Experience with property compliance certifications is highly desirable
- Qualifications in property or facilities maintenance are also highly valued
What We Offer
- A competitive salary and excellent benefits package
- Opportunity to work with a dynamic and supportive team
- Professional development and growth opportunities
- A comprehensive employee assistance program
- A company pension plan and life and critical illness insurance
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