Community Engagement Specialist

7 days ago


Peterborough, Peterborough, United Kingdom Novus Property Solutions Ltd Full time

Job Summary:

Novus Property Solutions Ltd is seeking a highly skilled and experienced Customer Liaison Officer to join our team. As a key member of our property maintenance team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients and stakeholders.

Key Responsibilities:

  • Act as the primary point of contact for customers, responding to enquiries and resolving issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers, clients, and stakeholders to ensure effective communication and collaboration.
  • Lead on delivering added value contractual commitments, including planning and diarising community, skills, and employment initiatives.
  • Identify and promote good news stories and initiatives to internal stakeholders, ensuring we capture the value we deliver.
  • Work closely with the marketing team to promote our services and initiatives.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, clients, and stakeholders.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and travel.
  • Full UK driving licence and willingness to travel to various locations.

About Us:

Novus Property Solutions Ltd is a dynamic and award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

We value people and are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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