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Helpdesk Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Lifeline IT Full time

About Lifeline IT

We are a leading provider of IT services, dedicated to delivering exceptional support and advice to our clients. Our team of experts is passionate about helping organisations get the best out of their technology.

Job Summary

We are seeking a highly skilled Helpdesk Engineer to join our team in Peterborough. As a Helpdesk Engineer, you will be responsible for providing technical support and assistance to our clients via various communication channels.

Key Responsibilities

  • Provide excellent customer service and technical support to clients via phone and email
  • Respond to a range of customer queries and resolve technical issues in a timely and efficient manner
  • Work collaboratively with the wider team to achieve business objectives
  • Stay up-to-date with the latest technologies and integrations, and share knowledge with the team
  • Contribute to the development of technical documentation and knowledge base

Requirements

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proactive approach to learning and sharing knowledge
  • Microsoft 365 admin and Windows desktop support experience
  • Windows server support experience

What We Offer

  • Salary of up to £35,000 per annum DOE
  • Private Healthcare
  • 20 days' holiday + bank holidays