Senior IT Support Specialist

1 month ago


Peterborough, Peterborough, United Kingdom SoCode Limited Full time
Job Title: 3rd Line Support Engineer

SoCode Limited is seeking a highly skilled 3rd Line Support Engineer to join their team in Peterborough. As a Senior Figure for the Helpdesk Team, you will be responsible for delivering first-class IT support to their ever-growing client base.

Key Responsibilities:
  1. Provide 3rd line technical support to clients through various methods, investigating and resolving complex support incidents across Windows, Microsoft, and Cloud-based products.
  2. Act as a Senior Figure for the Helpdesk Team, leading by example and mentoring junior team members.
  3. Develop and maintain strong relationships with clients, ensuring their IT needs are met and exceeded.
  4. Stay up-to-date with the latest technologies and trends, applying this knowledge to improve support services.
  5. Collaborate with the Helpdesk Team to ensure seamless support delivery and continuous improvement.
Requirements:
  1. Previous experience working at 3rd line support.
  2. Strong knowledge of MS Windows Server, O365, Active Directory.
  3. An understanding of Cyber Security.
  4. Extremely strong communication skills.
  5. MSP experience is desirable.

SoCode Limited offers a competitive salary and a dynamic work environment. If you have the skills and experience required for this role, please apply now.



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