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Senior IT Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom CV-Library Full time
Senior IT Support Job Description

We are seeking a highly skilled Senior IT Support professional to join our team at CV-Library. As a Senior IT Support Specialist, you will play a key role in the design, implementation, and maintenance of our IT infrastructure, providing critical support to our staff and clients.

Key Responsibilities:
  • Act as system owner and administrator for infrastructure, including networks, Microsoft environments, storage solutions, and virtualisation.
  • Provide support for Microsoft Server, Linux, and desktop operating systems.
  • Ensure cyber security standards are met, including security patching, monitoring, and incident response.
  • Lead Disaster Recovery, backup planning, and business continuity testing.
  • Monitor IT performance, proactively managing capacity issues.
  • Collaborate with the IT Manager on strategic projects and oversee operational IT projects.
  • Make informed purchasing recommendations in line with College policies.
  • Support IT helpdesk services, assisting the IT & AV Engineer in providing user support to students, staff, and guests.
  • Participate in out-of-hours support as part of an on-call rota.
  • Ensure compliance with industry best practices, data protection, and information security standards.
  • Provide technical input to the development of IT systems standards and strategies.
  • Collaborate with central university IT services and support intercollegiate tasks.
Requirements:
  • Previous experience in delivering 2nd line IT support.
  • Experience managing networks and cloud services.
  • Strong technical expertise with IT systems, including Microsoft Server, Active Directory, Linux, and virtualisation technologies.
  • Proactive in addressing issues and managing helpdesk requests efficiently.
  • Experience in educational or commercial IT environments is an advantage.