Helpdesk Support Specialist

2 weeks ago

Peterborough, Peterborough, United Kingdom Lifeline IT Full time
About the Role

We are seeking a skilled Helpdesk Engineer to join our team at Lifeline IT in Peterborough. As a Helpdesk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to customer queries via telephone and email channels
  • Provide technical support for Microsoft 365, Windows desktop, and Windows server
  • Work collaboratively with the team to resolve complex technical issues
  • Continuously develop and improve technical knowledge and skills
Requirements
  • Excellent communication and customer service skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proactive approach to learning new technologies and integrations
  • Microsoft 365 admin and Windows desktop support experience
What We Offer
  • Salary of up to £35,000 per annum DOE
  • Private Healthcare
  • 20 days' holiday + bank holidays

At Lifeline IT, we pride ourselves on our in-depth strategies and commitment to delivering exceptional IT support and advice to our clients. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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