Helpdesk Support Specialist

1 week ago

Peterborough, Peterborough, United Kingdom Lifeline IT Full time
About Lifeline IT

We provide a lifeline for organisations, delivering in-depth strategies and expert IT support to help them get the best out of their technology.

Job Opportunity

We are seeking a skilled Helpdesk Engineer to join our Peterborough office, where you will respond to customer queries via telephone and email channels.

Key Responsibilities
  • Provide excellent customer service, communicating complex issues to non-technical end users
  • Utilise your problem-solving skills to resolve customer queries efficiently
  • Work collaboratively as part of a team, sharing knowledge and expertise to drive success
  • Stay up-to-date with cutting-edge technologies, applying your knowledge to deliver exceptional results
Requirements
  • Strong communication and interpersonal skills
  • Microsoft 365 admin and Windows desktop support experience
  • Windows server support skills
  • A positive attitude, with a focus on delivering excellence
What We Offer
  • Salary of up to £35,000 per annum, depending on experience
  • Private healthcare and 20 days' holiday + bank holidays

At Lifeline IT, we pride ourselves on our commitment to excellence and our passion for delivering exceptional IT support. If you are a motivated and skilled Helpdesk Engineer looking for a new challenge, please apply via the button shown.

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