Helpdesk Support Specialist

6 days ago


Peterborough, Peterborough, United Kingdom Lifeline IT Full time

About Lifeline IT

We are a leading provider of IT support and advice to organisations. Our team of experts takes the time to understand each customer's unique needs, providing tailored solutions to help them get the best out of their technology.

Job Summary

We are seeking a skilled Helpdesk Engineer to join our team in Peterborough. As a Helpdesk Engineer, you will be responsible for responding to customer queries via various channels, providing technical support and advice to ensure seamless IT operations.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries in a timely and professional manner
  • Offer technical support and advice to customers, resolving issues and improving their IT experience
  • Work collaboratively with the wider team to achieve shared goals and objectives
  • Stay up-to-date with the latest technologies and integrations, sharing knowledge with the team to drive continuous improvement
  • Contribute to the development of technical documentation and knowledge base

Requirements

  • Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical customers
  • Strong problem-solving skills, with the ability to work methodically and intuitively
  • Experience with Microsoft 365 admin, Windows desktop support, and Windows server support
  • Ability to work independently and as part of a team, with a positive attitude and enthusiasm for learning

What We Offer

  • Salary of up to £35,000 per annum, depending on experience
  • Private healthcare and 20 days holiday + bank holidays


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