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Technical Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Lifeline IT Full time
About Lifeline IT

We are a leading provider of IT solutions and services, dedicated to delivering exceptional support and advice to our clients. Our team of experts is passionate about helping organisations achieve their goals through innovative technology solutions.

Job Summary

We are seeking a highly skilled and motivated Helpdesk Engineer to join our team in Peterborough. As a Helpdesk Engineer, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide exceptional customer service and technical support to clients via phone and email
  • Troubleshoot and resolve technical issues with desktops, laptops, and other IT equipment
  • Install, configure, and maintain software and hardware systems
  • Collaborate with the IT team to identify and implement process improvements
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft 365 and Windows desktop and server support
  • Strong team player with a positive attitude and enthusiasm for learning
What We Offer:

We offer a competitive salary of up to £35,000 per annum, private healthcare, and 20 days' holiday plus bank holidays. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.