Apprentice Technical Support Specialist

16 hours ago

Peterborough, Peterborough, United Kingdom Entech Technical Solutions Limited Full time
Technical Support Engineer

Entech Technical Solutions Limited is seeking a skilled Technical Support Engineer to join our team in Peterborough, Cambridgeshire. This 12-month contract offers a unique opportunity to work on complex projects with multiple stakeholders and business units.

Key Responsibilities:
  1. Provide technical support for aftermarket parts and Dealer & OEM Customers.
  2. Develop and implement effective solutions to meet customer expectations and deliver results.
  3. Advise on and recommend ways to enhance customer loyalty and product sales.
  4. Manage OEM Product Support, Distributor Product Support, and Dealer Product Support accounts.
  5. Lead customer issue resolution and warranty management.
  6. Develop procedures and plans to ensure product quality and evaluate results.
  7. Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.
Requirements:
  1. Technical support/service engineering background and detailed knowledge.
  2. Problem-solving ability, proven in previous Technical Support experience.
  3. Technical foundation and complex machinery experience.
  4. Engineering degree or HND/HNC.
  5. Ability to work as part of a team and collaborate with colleagues in different geographies.

This role is inside IR35, and the umbrella pay rate is £35.50 per hour FCSA Umbrella, PAYE £25.50 per hour, depending upon experience and qualifications.

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