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Apprentice Technical Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Entech Technical Solutions Limited Full time
Technical Support Engineer Opportunity

We are seeking a highly skilled Technical Support Engineer to join our team at Entech Technical Solutions Limited. As a Technical Support Engineer, you will be responsible for providing technical support and service engineering expertise to our customers.

Key Responsibilities:
  • Provide technical support and service engineering expertise to customers
  • Develop and implement technical solutions to resolve customer issues
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Conduct root cause investigations and corrective actions to minimize impact to customers
  • Develop and maintain technical documentation and procedures
  • Provide training and support to colleagues on technical topics
Requirements:
  • Technical support/service engineering background and detailed knowledge
  • Problem-solving ability, proven in previous Technical Support experience
  • Technical foundation
  • Complex Machinery, Whole System Automotive, or Heavy Goods Vehicle/Similar experience
  • Engineering degree or HND/HNC
  • Ability to work as part of a team collaborating with colleagues in different geographies
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Hybrid working available, with a minimum of 3 days on-site per week

This role is inside IR35, and the umbrella pay rate is £35.50 per hour FCSA Umbrella, PAYE £25.50 per hour, depending upon experience and qualifications.