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Apprentice Technical Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Entech Technical Solutions Limited Full time
Technical Support Engineer

Entech Technical Solutions Limited is seeking a skilled Technical Support Engineer to join our team in Peterborough, Cambridgeshire. This 12-month contract offers a unique opportunity to work on complex projects with multiple stakeholders and business units.

Key Responsibilities:
  • Provide technical support for aftermarket parts and Dealer & OEM Customers.
  • Develop and implement effective solutions to meet customer needs.
  • Collaborate with colleagues to identify and recommend alternative courses of action.
  • Advise on and recommend ways to enhance customer loyalty and product sales.
  • Manage OEM Product Support, Distributor Product Support, and Dealer Product Support accounts.
  • Lead customer issue resolution and warranty management.
  • Develop procedures and plans to ensure product quality and evaluate results.
  • Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.
Requirements:
  • Technical support/service engineering background and detailed knowledge.
  • Problem-solving ability, proven in previous Technical Support experience.
  • Technical foundation and complex machinery experience.
  • Engineering degree or HND/HNC.
  • Ability to work as part of a team and collaborate with colleagues in different geographies.

This role is inside IR35, and the umbrella pay rate is £35.50 per hour FCSA Umbrella, PAYE £25.50 per hour, depending upon experience and qualifications.