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IT Support Analyst Apprentice

3 months ago

Peterborough, Peterborough, United Kingdom Carter Jonas Full time

Exciting Opportunity:

Carter Jonas is on the lookout for a motivated Apprentice IT Service Desk Analyst to become a vital part of our forward-thinking IT department. In this role, you will be responsible for delivering 1st and 2nd line support across a variety of IT systems and technologies. Your contributions will include assisting with troubleshooting internal communications and keeping abreast of emerging technologies.

About Us:

Become a member of our vibrant IT team, where collaboration with a dedicated group of analysts is key. This position provides a unique chance to engage with various IT divisions and operations within the company.

Key Responsibilities:

  • Helpdesk Support: Ensure effective incident resolution while keeping users informed throughout the process.
  • Desktop Support: Provide assistance to users with Microsoft Office and Windows systems, troubleshoot hardware issues, manage user accounts, and more.
  • Software Support: Offer support for Microsoft Office and manage specialized applications following training.

This position presents a valuable opportunity for professional development, with comprehensive training provided to support your success.

Qualifications:

The ideal candidate will possess a proactive and positive attitude towards helpdesk support. Strong organizational skills and the ability to perform well under pressure are crucial for this role.