2nd Tier Technical Assistance Engineer

3 weeks ago

London, Greater London, United Kingdom Premier Group Recruitment Full time
Job Overview

Position Title: 2nd Line Technical Support Engineer

Location: London, Hammersmith

Contract Length: Initial 4-month contract with potential for extension

Compensation: Competitive daily rate

Role Summary

Premier Group Recruitment is in search of a proficient and committed 2nd Line Technical Support Engineer to become a vital part of our client's team on a contractual basis. This position is crucial for delivering outstanding technical assistance and ensuring the seamless functioning of IT systems. The primary responsibilities include troubleshooting technical issues, providing expert support, and ensuring high-quality service delivery to end-users while escalating more complex issues to the 3rd line support team.

Key Responsibilities:

  • Client Assistance: Deliver first-rate technical support to users through various communication channels, ensuring exceptional service and effective resolution of technical challenges.
  • Issue Resolution: Diagnose and troubleshoot hardware and software problems, referring intricate issues to 3rd line support as necessary.
  • Support Ticket Management: Document all support requests and incidents in the helpdesk system, maintaining precise records and timely updates.
  • Technical Problem Solving: Address common technical issues related to operating systems, network connectivity, and application software, adhering to established procedures.
  • User Support: Guide users in the setup and configuration of IT equipment, software installations, and basic network troubleshooting.
  • System Oversight: Monitor and sustain computer systems and networks, conducting regular assessments to ensure optimal performance and security.

Essential Qualifications:

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline. Equivalent experience may be accepted.
  • Certifications: Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are preferred.

Experience:

  • Technical Support: At least 1-2 years of experience in a technical support capacity, ideally within the financial technology sector or a dynamic, high-growth environment.
  • Fintech Knowledge: Familiarity with fintech industry standards, regulations, and prevalent technologies in financial services.

Technical Proficiencies:

  • Operating Systems: Competence in supporting Windows, macOS, and Linux platforms.
  • Networking: Basic knowledge of network protocols, VPNs, firewalls, and troubleshooting methodologies.
  • Software: Proficient in common office applications (Microsoft Office, Google Workspace) and specialized fintech software.

This role presents an exciting opportunity to contribute to a dynamic team and enhance your technical support skills in a thriving environment.

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