2nd Line Support Engineer

1 month ago

London, Greater London, United Kingdom Digital Waffle Full time
Role: 2nd Line Service Desk Engineer
Location: London (Hybrid)
Salary: Up to £38k DOE

KEY SKILLS
  • ITIL
  • Microsoft
  • Networking
  • Cloud
  • Support
Role Overview

We are seeking a skilled and experienced 2nd Line Service Desk Engineer to join my client, a fantastic MSP based in the heart of London. The successful candidate will provide advanced technical support, manage IT infrastructure, and ensure the smooth operation of systems. This position is looking for someone with a strong background in a service desk environment within an MSP, so the right candidate can hit the ground running. The role involves configuration and administration of client solutions, troubleshooting technical issues, and responding to system alerts. You will assist in mentoring junior team members and participate in ongoing professional development through vendor accreditations.

Key Responsibilities
  • Delivering technical support for hardware, software, and network-related issues.
  • Managing and maintaining IT infrastructure components such as servers, storage, and networking equipment.
  • Troubleshooting and resolving complex IT problems.
  • Providing guidance and support to the 1st line service desk team.
  • Implementing and maintaining IT systems and processes.
  • Responding to the ITSM in a timely and effective manner.
  • Managing solutions such as networking, physical networks, SAN infrastructures, networking and supporting SAN storage.
Essential Skills
  • Strong technical expertise in Microsoft technologies including Windows Server, Office 365, and Active Directory.
  • Apple OS experience is advantageous.
  • Experience in managing and supporting server, network, and virtualization infrastructure.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong customer service orientation.
Desirable Skills
  • Cloud certifications (Azure, Microsoft 365)
  • Scripting abilities (PowerShell)
  • ITIL qualifications
This role is perfect for the right candidate to join a company that is going to not only allow but push both personal and professional growth from day one If this sounds like it could be the one for you, then please apply now

Please note this role does not accept applications from residents outside of the UK and does not offer sponsorship.

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