Technical Support Engineer
3 weeks ago
2nd Line Engineer
A reputable technology firm is seeking a skilled 2nd Line Engineer to deliver exceptional support services to clients throughout the UK. The successful candidate will possess extensive technical knowledge in Microsoft environments, VoIP systems, and networking.
This position offers a hybrid work model, requiring occasional visits to client locations. A valid driving license is mandatory.
Company Overview - Flexible working arrangement with client site engagements. Competitive salary up to £35,000 plus company vehicle.
Key Responsibilities:
- Troubleshoot and resolve technical issues at a second line level across diverse technologies.
- Provide on-site technical assistance while ensuring effective communication with both internal teams and external clients.
- Participate in various project activities, including server and network setups and configurations.
- Uphold high standards of documentation, including the development of training resources for first-line support staff.
- Manage the documentation of escalated technical issues.
Required Skills & Qualifications:
- Expertise in Azure, Active Directory, Office 365, Windows Server, Microsoft SQL Server, and SharePoint.
- Experience with antivirus solutions, backup systems, networking, telephony, and end-user support.
- Strong proficiency in Windows operating systems and Office applications.
- Familiarity with remote deployment, VoIP technology, firewalls, and networking principles.
- Excellent communication abilities and problem-solving aptitude.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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