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Technical Support Engineer

2 months ago

London, Greater London, United Kingdom GIOS Technology Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at GIOS Technology.

Key Responsibilities:

  • Network Device Installation and Configuration: Install and configure network devices, desktops, peripherals, and VCT builds to ensure seamless connectivity and optimal performance.
  • Troubleshooting and Resolution: Diagnose and resolve technical issues related to network infrastructure and end-user devices, providing timely and effective solutions to minimize downtime.
  • Second/Third Line Support: Provide technical assistance for installed networks, desktops, mobile devices, and peripherals, ensuring that all technical queries are addressed promptly and professionally.
  • Technical Expertise: Possess strong technical expertise in network devices, desktops, and peripherals, with a proven ability to troubleshoot and resolve complex technical issues.
  • Previous Experience: Previous experience in a similar role, preferably in a technical support or field engineering environment, with a strong understanding of network infrastructure and end-user devices.
  • Customer-Focused Approach: Demonstrate a customer-focused approach and ability to build strong relationships with partners, ensuring that all interactions are professional and courteous.
  • Organizational and Time Management Skills: Possess strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Key Skills: IT Support Specialist, Technical Support Engineer, Network Infrastructure Technician, SC Cleared, DV Cleared