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2nd Line Support Engineer

2 months ago

London, Greater London, United Kingdom Franklin Fitch Full time
Job Overview

We are seeking a highly skilled 2nd Line Support Engineer to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our systems.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote access.
  • Manage and resolve technical issues in a professional and courteous manner.
  • Collaborate with the IT team to identify and implement solutions to technical problems.
  • Stay up-to-date with the latest technologies and industry trends to ensure our systems remain secure and efficient.

Requirements:

  • Basic networking knowledge and experience with Windows server support.
  • Office 365 administration skills and experience as a 2nd line support engineer.
  • Formal IT qualification, preferably MCSE/MCIPT or multiple MCPs.
  • Ability to work efficiently and meet all SLAs, including troubleshooting, maintenance, and support.

Desired Skills:

  • Experience with Azure and base skills in Citrix (XenApp/XenDesktop), Server Virtualization, and Symantec products.
  • Ability to implement feedback, manage expectations, and consistently ensure quality delivery.

What We Offer:

  1. A dynamic and supportive work environment that empowers employees to grow and excel.
  2. An excellent career progression pathway with opportunities for professional development.
  3. Free training and certification programs to enhance your technical skills and stay ahead in the industry.