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Managed Services 2nd Line Support Engineer

2 months ago

London, Greater London, United Kingdom MillsHill Recruitment Limited Full time

Job Summary:

MillsHill Recruitment Limited is seeking a highly skilled Managed Services 2nd Line Support Engineer to join their team. As a key member of the support team, you will be responsible for providing technical assistance to clients in a field-based and remote service desk environment.

Key Responsibilities:

  • Provide technical support to clients in a field-based and remote service desk environment
  • Troubleshoot and resolve technical issues related to Windows Server, O365, Azure, Active Directory, DNS, DHCP, Exchange, Networking, Firewall, Router, Switch, and Backup
  • Collaborate with clients to understand their technical requirements and provide solutions
  • Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction

Requirements:

  • Proven experience in a managed services 2nd line support engineer role
  • Strong technical skills across a range of technologies, including Windows Server, O365, Azure, Active Directory, DNS, DHCP, Exchange, Networking, Firewall, Router, Switch, and Backup
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About MillsHill Recruitment Limited:

MillsHill Recruitment Limited is a leading recruitment agency specializing in the placement of technical professionals. We pride ourselves on our ability to understand the needs of our clients and provide high-quality candidates to meet those needs.