2nd Line Managed Services Support Engineer

3 weeks ago

London, Greater London, United Kingdom MillsHill Recruitment Limited Full time
Job Title: 2nd Line Managed Services Support Engineer

We are seeking a highly skilled and experienced 2nd Line Managed Services Support Engineer to join our dynamic Service Delivery Team. As a key member of our team, you will be responsible for delivering exceptional IT support to our clients, ensuring their technology infrastructure runs smoothly and efficiently.

Key Responsibilities:
  • Provide 2nd line technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve complex technical issues related to Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, and Switches
  • Collaborate with clients to understand their technical requirements and provide tailored solutions
  • Stay up-to-date with the latest technology trends and advancements to ensure our clients receive the best possible support
Requirements:
  • Proven experience as a 2nd line managed services support engineer in a MSP environment
  • Excellent technical skills across a range of technologies, including Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, and Switches
  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive team environment
  • A hybrid working arrangement, with the option to work from home and in the office

MillsHill Recruitment Limited is an employment business that specialises in placing candidates in permanent roles. We are committed to providing a high-quality service to our clients and candidates, and we look forward to hearing from you.

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